Try not to Panic
It is easy in the moment to feel anger towards whoever is making the comments, and want to say something back.
However, just pause for a minute before you respond, to make sure that you don’t say something you may later regret. Doing this could complicate the situation even further or even make it worse.
Consider the comment(s) again
It’s never okay to receive hateful comments, but sometimes comments are worded poorly and may seem more offensive than intended.
Getting someone you trust to take a look can help you to get another perspective.
Contact them privately
If you know the person well enough, you could flick them a message to let them know that their comments are hurting you.
Ask them if they can please take them down.
Remove the comment(s)
Comments on different social media sites or forums can be removed or deleted.
But, just remember this may not actually solve the problem. You may want to take screenshots before you do so as evidence in case you want to report the comments if more are made.
Take down your original post
If things have got out of hand and the hate you are getting makes your original post seem like more trouble than it is worth, you might want to take it down.
This is not a magic bullet. You may still receive comments directly or be discussed on other platforms but it should remove the main motivation.
Use the Reporting Tools
Social media sites and Video Hosting sites take harassment, bullying and hate speech really seriously. They have reporting tools you can use to let them know what is happening.
Check out the icons below for how you can do this on the different platforms.
Get in touch with Netsafe
If you need help, advice or support with any kind of online issue, Netsafe can help.
They are a non-profit organisation with a helpline set up to help people with online safety and online issues.
Netsafe have years of experience in helping young people deal with harm online, their service is free and confidential.
Find out more by visiting their website or checking out the services section.
Consider posting an apology
If your original post or comment is something you now regret or was said in the heat of the moment without a lot of thought, you have the option of posting an apology.
You probably see this more from people in the public eye but it may be a way to show you have thought about it and now have some remorse or embarrassment about it.