Support if you are feeling hurt by posts, comments, photos, tags or other forms of ongoing harassment and you are not sure how to stop it.
Report, Block , Mute or Remove Tag
Twitter's Guidelines now clearly show that Bullying and Harassment are not allowed: [more]
In order to ensure that people feel safe expressing diverse opinions and beliefs, we prohibit behavior that crosses the line into abuse, including behavior that harasses, intimidates, or uses fear to silence another user’s voice.
Context matters when evaluating for abusive behavior and determining appropriate enforcement actions.
Factors we may take into consideration include, but are not limited to whether:
- the behavior is targeted at an individual or group of people;
- the report has been filed by the target of the abuse or a bystander; [endmore]
You can report Tweets and Direct Messages directly to the platform
After looking at the report, if the user has been bullying or harassing you Twitter will lock the user's account and hide all reported content.
To Report a Tweet
- Go to the Tweet you’d like to report.
- Tap the icon located at the top of the Tweet.
- Select Report Tweet.
- If you select It's abusive or harmful, we’ll ask you to provide additional information about the issue you’re reporting. We may also ask you to select additional Tweets from the account you’re reporting so we have better context to evaluate your report.
- Once you’ve submitted your report, we’ll provide recommendations for additional actions you can take to improve your Twitter experience.
Something to keep in mind: You can report Tweets from an account that you have blocked. You can also report Tweets from an account that has blocked you, but only Tweets that mention you
To report a Direct Message:
- Click into the Direct Message conversation and find the message you’d like to flag.
- Hover over the message and click the report icon when it appears (A circle with a line through it).
- Select Report @username.
- If you select It's abusive or harmful, Twitter will ask you to provide additional information about the issue you’re reporting. They may also ask you to select additional messages from the account you’re reporting so they have better context to evaluate your report.
- Once you’ve submitted your report, Twitter will provide recommendations for additional actions you can take to improve your Twitter experience.
Note: Additionally, you have the option of reporting a message from a group conversation.
If you do not have a Twitter account, you can make a report online using THIS FORM
You can use the 'Block' feature to Block and account and stop them from mentioning you or sending you direct messages.
To block from a Tweet
- Click the 'Downwards arrow head' icon located at the top of a Tweet from the account you wish to block.
- Click Block, and then select Block to confirm.
To block from a profile
- Go to the profile page of the account you wish to block.
- Click the more icon on their profile page.
- Select Block from the menu.
- Click Block to confirm.
How do I know if I have blocked someone?
When you visit the profile of an account you have blocked, the Follow button will be replaced by a Blocked button.
The Tweets of an account you have blocked are hidden when you visit their profile.
However, you can see the Tweets from that account by clicking the Yes, view profile button.
Blocked accounts cannot:
- Follow you
- View your Tweets when logged in on Twitter (unless they report you, and your Tweets mention them)
- Find your Tweets in search when logged in on Twitter
- Send Direct Messages to you
- View your following or followers lists, likes or lists when logged in on Twitter
- View a Moment you’ve created when logged in on Twitter
- Add your Twitter account to their lists
- Tag you in a photo
Muting options for words and hashtags
You might see content in Tweets you’d like to avoid. This can apply if something you have done has gone viral or is associated with a particular hashtag that is causing your distress.
Twitter gives you the option to mute Tweets that contain particular words, phrases, usernames, emojis, or hashtags. Muting will remove these Tweets from your Notifications tab, push notifications, SMS, email notifications, Home timeline, and from replies to Tweets.
Note: Muting words and hashtags only applies to your notifications and Home timeline. You will still see these Tweets via search. Notifications for muted words and hashtags are applied to replies and mentions, including all interactions on those replies and mentions: likes, Retweets, additional replies, and Quote Tweets.
Muting words, phrases, usernames, emojis, and hashtags overview:[more]
- Muting is case-insensitive. For example:
- If you add “CATS” to your mute list, any mention of “cats” will be muted from your notifications.
- You can include punctuation within a word or phrase when muting. Punctuation at the end of a word or phrase is not needed.
- Muting a word will mute both the word itself and its hashtag. For example:
- If you mute “unicorn”, both “unicorn” and “#unicorn” will be muted from your notifications.
- To mute Tweet notifications, Tweets in the Home timeline, or from replies to Tweets that mention a particular account, you must include the @ sign before the name. Doing this will mute Tweets notifications that mention that account, but won’t mute the account itself.
- Words, phrases, usernames, emojis, and hashtags up to the max character count can be muted.
- Muting is possible across all Twitter-supported languages.
- Muting is set to a default time period of Forever. Instructions on how to adjust the mute time period is listed below for supported devices.
- You can view a list of your muted words (and unmute them) in your settings. [endmore]
How to mute words and hashtags [more]
- Click Settings and privacy from your profile image drop-down.
- Click Muted words.
- Click Add.
- Enter the word or hashtag you’d like to mute. Entries can only be added one a time.
- Select Home timeline if you wish to mute the word or phrase from your Home timeline.
- Select Notifications if you wish to mute the word or phrase from your Notifications.
- Specify From anyone or From only people I don’t follow.
- Under For how long? choose between Forever, 24 hours from now, 7 days from now, or 30 days from now.)
- Click Add.
- You will see the mute time period indicated next to each entered word or hashtag. [endmore]
How to mute accounts on Twitter
Mute is a feature that allows you to remove an account's Tweets from your timeline without unfollowing or blocking that account. Muted accounts will not know that you’ve muted them and you can unmutethem at any time.
Muting from a Tweet:
- From a Tweet, click the downwards arrowhead icon
- Click Mute.
Muting from a profile:
- Go to the profile page of the person you wish to mute.
- Click the overflow icon (three dots) on their profile page.
- Select Mute from the options listed.
If you have been tagged in a photo on Twitter, you can remove the tag by slecting the downwards arrowhead from the top right hand corner of the Tweet and selecting 'Remove Tag' then on the dialog box that pops up, select 'Delete'.
You are not able to 'untag' yourself if you are mentioned in a tweet, you can only mute the sender or report the tweet.